Dermarich Cosmetic Clinic

Booking & Return Policy

At Dermarich Cosmetic Clinic, we value your time and the efficiency of our clinic operations. To ensure fairness to all clients and maintain smooth scheduling, please review the following policies before booking your appointment.



We require a minimum of 48 hours’ notice for any appointment cancellation or rescheduling including the initial consultation appointment.

Cancellations or changes made less than 48 hours before your appointment will incur a $50 late-cancellation fee.

Clients may contact us by phone call or text message at 647-283-7772 to cancel or reschedule.

Missed appointments (“no-shows”) may also result in the $50 fee and may affect future booking privileges.

This policy ensures that appointment times are respected for all clients and helps our clinic operate efficiently.

Treatments and Packages

All treatments, packages, and pre-purchased services are non-refundable.

Purchases may not be transferred to another client unless approved by management.

Product Returns & Exchanges

Due to the nature of medical-grade skincare, we cannot accept returns on products that have been opened, used, or unsealed.

Products must be in original packaging and in unused condition to be eligible for exchange.

Allergies & Reactions

Your safety is important to us. If you believe you are experiencing an allergic reaction:

Contact us immediately within 24 hours of noticing the reaction.

Provide photo evidence of the reaction so our medical team can assess the situation.

The product must be returned to the clinic within 48 hours for an exchange.

Once an allergic reaction is confirmed, we will provide an exchange for another suitable product.

Store credit may be issued at our discretion if an exchange is not appropriate.

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@dermarich.ca.